Shipping Policy

Effective Date: 18 March 2026

At Sanjhi Kalakriti, we aim to provide a smooth, reliable, and timely delivery experience for all our customers across India. This Shipping Policy outlines our shipping process, timelines, charges, and other important details related to order delivery.

By placing an order with us, you agree to the terms mentioned in this Shipping Policy.

1. Order Processing Time

All orders placed on our website are processed within 1–3 business days (excluding Sundays and public holidays).

  • Orders placed after business hours will be processed on the next working day.

  • During high-demand periods such as festivals or sales, processing times may be slightly extended.

  • Customized or made-to-order items may require additional processing time, which will be communicated at the time of purchase.

Once your order is processed and dispatched, you will receive a confirmation notification.

2. Shipping Time & Delivery Estimates

We deliver across India through reliable courier partners. Estimated delivery timelines are as follows:

  • Metro Cities: 3–5 business days

  • Other Cities & Towns: 5–7 business days

  • Remote Areas: 7–10 business days

Please note that delivery times are estimates and may vary due to factors such as location, courier delays, weather conditions, or unforeseen circumstances.

3. Shipping Charges

Shipping charges may vary depending on the order value, location, and promotional offers.

  • Standard shipping charges will be calculated and displayed at checkout.

  • We may offer free shipping on selected products or during special promotions.

  • Any additional charges such as COD fees (if applicable) will also be shown during checkout.

4. Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation via email or SMS

  • A tracking number with courier details

You can use this tracking number to monitor your shipment status in real time.

5. Delivery Process

Our delivery partners will attempt to deliver your order to the address provided at checkout.

  • Please ensure that the shipping address and contact details are accurate.

  • If you are unavailable at the time of delivery, the courier may attempt re-delivery or contact you.

  • Multiple failed delivery attempts may result in the order being returned to us.

6. Delays in Shipping

While we strive to deliver your orders on time, delays may occur due to:

  • High order volumes

  • Weather conditions

  • Transportation or logistics issues

  • Public holidays or lockdowns

Sanjhi Kalakriti shall not be held responsible for delays caused by external factors beyond our control. However, we will make every effort to keep you informed.

7. Damaged or Lost Packages

We take utmost care in packaging our products securely. However, if you receive:

a) Damaged Product

  • Please inform us within 24–48 hours of delivery

  • Share clear images of the product and packaging

  • We will review and assist with replacement or resolution

b) Lost Shipment

  • In rare cases where the package is lost in transit, we will coordinate with the courier partner

  • Appropriate action such as replacement or refund will be taken after verification

8. Incorrect Address or Contact Details

If an incorrect shipping address or phone number is provided:

  • Delivery may fail or be delayed

  • Additional shipping charges may apply for re-delivery

  • Sanjhi Kalakriti will not be responsible for losses due to incorrect information provided by the customer

9. International Shipping

Currently, we primarily serve customers within India. If international shipping is available in the future:

  • Additional shipping charges, customs duties, and taxes may apply

  • Delivery timelines may vary depending on the destination country

10. Order Cancellation

Orders can only be canceled before they are shipped.

  • Once an order has been dispatched, cancellation requests may not be accepted

  • In case of successful cancellation, the refund will be processed as per our refund policy

11. Partial Shipments

In some cases, your order may be shipped in multiple packages due to:

  • Product availability

  • Size or packaging requirements

You will be notified if your order is split into multiple shipments.

12. Packaging

We ensure that all products are carefully packed to prevent damage during transit.

  • Protective packaging materials are used where required

  • Fragile items are handled with extra care

However, minor packaging wear due to transit conditions is not considered damage.

13. Delivery Confirmation

An order is considered successfully delivered when:

  • It is delivered to the provided address

  • It is received by the customer or someone at the address

Once delivery is confirmed by the courier partner, Sanjhi Kalakriti is not responsible for any loss or theft thereafter.

14. Changes to Shipping Policy

Sanjhi Kalakriti reserves the right to update or modify this Shipping Policy at any time without prior notice.

Changes will be effective immediately upon posting on the website. Customers are advised to review this policy periodically.

15. Contact Information

For any shipping-related queries, you can contact us:

Sanjhi Kalakriti
54, 3rd Floor, Front Side
DSIDC Shed, Okhla Industrial Area, Phase-1
New Delhi – 110020, India

📞 Phone: +91 8445 745 826
📧 Email: sanjhikala2026@gmail.com

16. Consent

By placing an order on our website, you agree to the terms and conditions outlined in this Shipping Policy.

17. Governing Law

This Shipping Policy shall be governed by the laws of India. Any disputes arising shall be subject to the jurisdiction of courts in New Delhi.