Return & Refund Policy

Effective Date: 18 March 2026

At Sanjhi Kalakriti, we aim to ensure that every customer is satisfied with their purchase. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are accepted.

By placing an order on our website, you agree to the terms stated in this policy.

1. Eligibility for Returns

We accept return requests under the following conditions:

  • The product is damaged, defective, or incorrect

  • The return request is raised within 48 hours of delivery

  • The product is unused and in its original condition

  • Original packaging, tags, and invoice are available

If these conditions are not met, we reserve the right to reject the return request.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or damaged products (not due to our fault)

  • Products returned without original packaging

  • Customized or personalized items (unless defective)

  • Products damaged due to misuse or improper handling

3. Return Request Process

To initiate a return, follow these steps:

  1. Contact us within 48 hours of delivery

  2. Provide order details and reason for return

  3. Share clear images or videos of the product

  4. Wait for approval from our team

Once approved, we will guide you through the return process.

4. Replacement Policy

If your product is:

  • Damaged

  • Defective

  • Incorrect

We will offer a replacement at no additional cost.

  • Replacement will be processed after verification

  • Subject to product availability

  • If the same product is unavailable, an alternative or refund may be offered

5. Refund Policy

Refunds will be processed under the following situations:

  • Product is out of stock for replacement

  • Return request is approved

  • Order is canceled before shipment

Refund Method

  • Refunds will be processed to the original payment method

  • In case of Cash on Delivery (COD), refund may be processed via bank transfer or other agreed method

Refund Timeline

  • Refunds are initiated within 5–7 business days after approval

  • Actual credit time may vary depending on your payment provider

6. Return Shipping

  • If the return is due to our error (damaged/incorrect product), we will bear the return shipping cost

  • In other cases, customers may be responsible for return shipping charges

We recommend using a reliable courier service for returns.

7. Cancellation Policy

Orders can be canceled only before they are shipped.

  • Once shipped, cancellation requests may not be accepted

  • Approved cancellations will be refunded as per policy

8. Damaged or Defective Products

If you receive a damaged or defective product:

  • Inform us within 48 hours

  • Share images/videos as proof

  • Do not use the product

We will review and provide a replacement or refund accordingly.

9. Incorrect Product Received

If you receive a wrong item:

  • Contact us immediately with order details

  • Share product images

  • We will arrange for replacement or resolution

10. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your payment provider

  • Wait for processing time

If the issue persists, please contact us for assistance.

11. Refusal of Returns

We reserve the right to refuse returns if:

  • The product shows signs of use

  • The return request is made after the allowed period

  • The product is not in original condition

12. Exchange Policy

Currently, we do not offer direct exchanges. Customers can:

  • Request a return (if eligible)

  • Place a new order separately

13. Quality Assurance

We take great care in quality checks and packaging to ensure products reach you in perfect condition. However, in rare cases of issues, we are committed to resolving them promptly.

14. Changes to This Policy

Sanjhi Kalakriti reserves the right to modify this Return & Refund Policy at any time without prior notice.

Any updates will be reflected on this page with a revised effective date.

15. Contact Information

For any return or refund-related queries, please contact us:

Sanjhi Kalakriti
54, 3rd Floor, Front Side
DSIDC Shed, Okhla Industrial Area, Phase-1
New Delhi – 110020, India

📞 Phone: +91 8445 745 826
📧 Email: sanjhikala2026@gmail.com

16. Consent

By placing an order on our website, you agree to this Return & Refund Policy and its terms.

17. Governing Law

This policy shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in New Delhi.